1
Listen
Someone takes the time to understand your situation — your condition, your worst days, and what you have already tried to write.
“Talk me through a bad day, from waking up to going to bed.”
Prefer to speak to someone?
Sometimes you just need a human being.
Get additional support when you need help understanding your options or deciding what to do next.
No call centre, no script, no pressure to buy anything. Just someone who has read thousands of PIP forms, listening to yours.
Get adviser support
Phone or video · UK-based advisers · Confidential
No call centre. No script. No pressure.
What actually happens when you talk to an adviser
Three things, in this order. Nothing is filled in for you and nothing is decided for you.
2
Explain
Get clear information about your options, in plain English, including what the assessor is looking for and where people usually lose points.
“The form asks about cooking. It is really asking whether you can do it safely, every time.”
3
Guide
Understand what you can do next — what to gather, what to write about, and whether a written answer guide would help you.
“Ask your GP for that letter first. Then we will look at question 3 together.”
Adviser support, or do it yourself?
Most people only need one of these. Have a look and pick the one that sounds like you.
This may be right for you if
- You have multiple questions
- Your circumstances are complicated
- You want additional reassurance
- You'd rather speak to someone
Get adviser support
Tell us a good time to call · Most calls last 20–30 minutes
You may prefer self-service if
- You want to get started immediately
- You prefer working independently
- You only need help with your form
Get my personalised answer guide
From £59 · Delivered within 3 working days
Request a call back
Still not sure which one you need?
That is a good reason to talk to an adviser. Tell them where you are stuck and they will tell you honestly whether you need us at all.
- 1Fill in the short form and tell us briefly what you are claiming for.
- 2An adviser gets in touch at the time you chose. Have your form nearby if you already have it.
- 3You get a short written summary of what was discussed and what to do next.