How to check the progress of a PIP claim

Waiting for a PIP decision can be stressful. The correct next step depends on whether you have just applied, submitted your questionnaire or already had an assessment.

If you have just applied

Keep confirmation emails, letters and dates together. Check whether DWP has sent the disability questionnaire or further instructions.
Not every claimant has the same online account options. Use the official instructions provided for your claim.

After sending your questionnaire

Keep a record of when and how you submitted the form and evidence.
If a deadline or receipt is unclear, contact the official PIP enquiry line rather than assuming the form has arrived.

After an assessment

A health professional supplies information to DWP, which makes the final decision. Timeframes can vary.
Ask DWP for an update if you have been waiting or if there is an urgent practical concern.

A useful call checklist

Have your correspondence ready and ask what stage the claim is at, whether evidence is required and when to check again.
Win Your PIP cannot see your official claim status; we can only offer independent preparation resources and written support.

Make a simple timeline

When did you begin the claim?
When did you return the PIP2 and any evidence?
Have you received assessment information or a request for more documents?
Which date was the last official contact?

Questions worth asking DWP

Has the questionnaire arrived and been logged?
Is anything outstanding from me or a healthcare professional?
Has an assessment been requested or completed?
Is there a date I should call again if I hear nothing?

If a deadline is approaching

Use the contact information on the official letter promptly.
Explain the specific issue and ask what action DWP needs from you.
Keep a note of the conversation or written correspondence.

What is not an official progress tracker

A commercial guidance website cannot tell you the real-time status of your PIP claim.
Avoid sites asking you to pay to unlock the status of a DWP claim.
For individual dates and decisions, use verified official channels.

Check the official guidance

PIP information and official contact details can change. These are relevant GOV.UK resources.

You may also find these guides useful

Still preparing your PIP paperwork?

Only DWP can check an official claim's progress. If you need help with the written application, explore our independent packages.

View optional written PIP support

Independent paid support is optional. We are not the DWP and cannot guarantee an award.

We help you explain your difficulties clearly and correctly. We cannot guarantee award outcomes — those decisions are made by the DWP.