PricingWin Your PIP

PIP enquiry line: who to contact

People searching for a PIP phone number often need the right department rather than another form. This guide distinguishes existing-claim enquiries from starting a new claim.

For an existing claim or award

  • The official PIP enquiry line is 0800 121 4433. Check GOV.UK for current opening times, relay options and accessibility services.
  • You can use the line for questions about letters, deadlines, reviews, changes in circumstances or requests for more time.

Starting a new claim

  • The separate PIP new-claims line is 0800 917 2222. It is not the same number as the enquiry line.
  • Prepare identifying information before calling, but never share passwords or financial details with an unexpected caller.

Before you phone

  • Keep the relevant letter nearby, note any deadline, and write down the exact question you want answered.
  • Ask the adviser to clarify what should happen next and how you will know whether a form or supporting evidence was received.

Independent support

  • Win Your PIP is an independent support service, not DWP. We cannot access your official claim record or update it on your behalf.
  • If you need help understanding an official form or preparing written information, explore the appropriate free guides first.

Which number is right for your question?

  • New PIP claim: use the current new-claims contact details listed on GOV.UK.
  • Existing PIP claim or award: use the existing-claim enquiry service, checking opening hours and accessible alternatives on GOV.UK.
  • If you live in Scotland, confirm whether Social Security Scotland handles your Adult Disability Payment claim.

A useful script to organise your call

  • State which form or letter you are calling about, the date shown on it and the deadline.
  • Ask specifically: 'Have you received my form and evidence, and is anything missing?'
  • Before ending the call, write down the answer, date and any action agreed.

If you cannot get through

  • Check official online information for other supported contact routes, including relay and textphone where appropriate.
  • Do not rely on unofficial social-media telephone numbers or give sensitive details to an unexpected caller.
  • If you face a deadline, keep records of attempts and follow official instructions urgently.

Check the official guidance

PIP information and official contact details can change. These are relevant GOV.UK resources.

You may also find these guides useful

Need written help with your PIP form?

Contact DWP directly for official claim enquiries. If you also need independent help explaining your difficulties on a form, see our separate paid support.

Explore optional PIP form support

Independent paid support is optional. We are not the DWP and cannot guarantee an award.

We help you explain your difficulties clearly and correctly. We cannot guarantee award outcomes — those decisions are made by the DWP.